Frequently asked

Short answers,
in plain English.

Everything we get asked, in one place. If your question isn't here, the bottom of the page has an email address.

01

The basics

What is Kindiro, in one sentence?

A planner and a fair-share splitter for small-group trips — the schedule and the spending live in the same place.

Who is it for?

Friends going away together. Families on holiday. Stag and hen weekends. Work offsites where everyone pays their own way. Roughly: any group of 3–50 people sharing costs across a few days.

Do I need to install anything?

No. Kindiro runs in any browser, on phone or desktop. There's no native app yet — and the web app is good enough that we're not in a hurry to build one.

How long does it take to set up a trip?

Two minutes for the trip itself; ten or fifteen if you're adding a real schedule. The first expense takes about six seconds.

02

Money & settlement

Does Kindiro hold or move money?

No. We calculate who owes whom. The actual transfers happen on Revolut, Wise, your bank app, or whatever your group already uses.

How does the minimum-transfer thing work?

We sum each person's net position — what they paid for the group minus their share of what was paid for them — then match the biggest debtor to the biggest creditor and repeat. The result is the fewest possible transfers to clear the trip.

What about multi-currency?

Each expense stays in the currency it was paid in. We don't apply a baked-in conversion. Settlement runs per currency — so a trip with GBP and EUR ends with two separate settlement plans, no surprise FX losses.

What if I want to settle in one currency anyway?

Your bank or Revolut can do that on the way out, at the rate they actually charge you. We'd rather you saw the real number than one we made up.

Can splits be uneven?

Yes. Equal split is the default; you can also do exact amounts ("Léa owes £40, Tom owes £20, the rest split the remainder") or percentages.

What if someone's added to the trip late?

They're only on the hook for expenses that include them. Older expenses, where they weren't there, don't get retro-applied.

What happens after we settle?

The trip stays on read-only. Expenses, schedule, settlement plan — all archived in your account, searchable later. Useful for the family member who insists the maths was wrong in November.

03

Trip planning

Do I need to fill in the schedule, or just the expenses?

Schedule is optional. You can use Kindiro purely as a splitter if you want. But linking expenses to scheduled events is what lets you ask things like 'what did Saturday cost?' and get an answer.

How does the map work?

Each scheduled event with a place gets a pin. The pins live on a map of the trip area. It's a view of where the day takes you, not a navigation app.

Can the group edit the schedule together?

The trip owner and any co-owners can edit the schedule. Plain members can view it and log expenses against events, but the schedule itself is locked to keep it from drifting mid-trip. Promote someone to co-owner if you want a co-pilot.

04

People & invites

How do I add people to a trip?

Send them the trip link in WhatsApp, Signal, email — anywhere. They open it, sign in (free, just an email link — no password), and they're in.

Do invitees need a Kindiro account?

Yes. Everyone on a trip signs in. There's no guest mode — but the account is free and signing in is just a one-tap email link, so the friction is light.

How many people can be on a trip?

Up to ten today, while everything's free. The bigger-groups tier (£1 per traveller) will lift the cap to fifty when it ships — see /pricing for where that's going.

Can I remove someone after I've added them?

Yes. If they had no expenses against them, they vanish cleanly. If they did, you can either reassign or absorb their share into the rest of the group.

05

Pricing

Is it really free?

For groups of ten or fewer, yes — forever, on every trip. No credit card, no "trial expired" emails.

What does the £1 cover, exactly?

Hosting, support, the app being kept alive. It's a one-off fee per traveller per trip — not a subscription. We don't charge between trips.

Who pays for a bigger group — the organiser or the travellers?

The organiser pays once at trip start, the trip is unlocked for everyone. If you want to split the cost across the group, that's just another expense in the trip.

Do you offer refunds?

Yes. Within seven days of paying, we refund without questions. Beyond that, email us and we'll usually say yes.

Are there any hidden fees on settlements?

No. We don't see or touch the money — we have no way to take a cut even if we wanted to.

06

Privacy & data

Where is my data stored?

On servers in Frankfurt, Germany. We run on Render (hosting) and Supabase (database + auth) — both EU-region. Trip content doesn't leave that boundary.

Do you sell my data?

No, to anyone. We don't have advertisers, we don't have "travel partners", and no AI companies are training models on what you typed. The customer is the customer.

Can I delete my account?

Yes — email us at [email protected] and we'll delete it for you. There's no self-serve button yet (we're a small team and account-deletion is rare enough that the manual step keeps us honest about what really gets removed). Everything goes when we do it: your trips, your expenses, your settlements. No "backups for tax reasons".

Who can see what?

Trip content is visible to everyone in the trip. Your profile (name, picture) is visible to anyone you share a trip with. Nothing else is shared anywhere.

07

About us

Who's behind Kindiro?

A small team working out of a shed in London. We started it because we kept losing track of who paid for what on our own trips.

What languages is Kindiro available in?

English only today. We might add a little je ne sais quoi in French one day.

Didn't find your question

Email a real person.

We answer every email — usually the same day, always within two. No ticketing systems, no chatbots.

Still on the fence?
The free plan covers most groups.

No card required. EU-hosted. Leave any time.